Terms & Conditions
1. Online Card Payments
WorldTrip Holidays Pvt. Ltd. offers secure online payment facilities for customers
booking travel-related services through our website or authorized payment links.
- We accept payments through Visa, MasterCard, American Express, RuPay, UPI, Net Banking, and other payment methods supported by our payment gateway.
- All online card transactions are processed through a secure payment gateway. WorldTrip Holidays Pvt. Ltd. does not store or have access to your complete credit/debit card details.
- The customer must ensure that the card used for payment belongs to the cardholder or that the cardholder has authorized the transaction.
- The company reserves the right to request identity verification or additional documents before confirming a booking.
- Any fraudulent transaction or misuse of payment instruments may result in cancellation of the booking without prior notice and may be reported to the appropriate authorities.
- The booking shall be confirmed only after successful receipt of payment and issuance of a booking confirmation.
- In the event of payment failure, the booking will not be considered confirmed until the payment is successfully completed.
- Customers are responsible for ensuring sufficient credit limits and correct payment information while making online payments.
2. Pay at Hotel (Prepaid & Postpaid)
Certain hotel bookings offered by WorldTrip Holidays Pvt. Ltd. may be available under "Pay at Hotel" or "Pay Later" options.
Prepaid Bookings
- Full or partial payment is collected at the time of booking.
- Booking confirmation is subject to successful payment.
- Refunds and cancellations shall be governed by the applicable hotel cancellation policy.
Pay at Hotel / Postpaid Bookings
- Payment shall be made directly by the guest to the hotel during check-in or check-out, as per the hotel's policy.
- A valid credit card may be required by the hotel as a guarantee.
- The hotel reserves the right to pre-authorize the credit card before arrival.
- Applicable local taxes, tourism fees, resort fees, security deposits, minibar charges, and incidental expenses shall be payable directly to the hotel unless specifically mentioned as included.
- Failure to arrive at the hotel without prior cancellation (No Show) may result in cancellation charges as per the hotel's policy.
- WorldTrip Holidays Pvt. Ltd. acts only as a booking facilitator and shall not be responsible for disputes relating to payments made directly to the hotel.
3. Refund Policy (Flights, Hotels, Bus, Train, Cabs & Other Services)
Refunds are processed strictly in accordance with the cancellation policies of airlines, hotels, transport operators, visa authorities, insurance providers, and other service suppliers.
Flight Tickets
- Refunds depend upon the airline fare rules applicable at the time of booking.
- Promotional or special fares may be completely non-refundable.
- Airline cancellation charges, convenience fees, gateway charges, and service fees may be deducted.
Hotel Bookings
- Refunds are subject to the hotel's cancellation policy.
- Certain promotional or non-refundable rates cannot be refunded.
Bus & Train Bookings
- Refunds are governed by the respective operator's cancellation policy.
- Applicable operator cancellation charges and service fees shall apply.
Cab Services
- Cancellation charges depend upon the cab operator and timing of cancellation.
- No refunds may be available for last-minute cancellations or No Shows.
Visa Services
- Visa fees, embassy charges, VFS charges, courier fees, and service charges are generally non-refundable once the application has been submitted.
Holiday Packages
- Package cancellation charges shall depend upon supplier policies and the stage of cancellation.
- Non-refundable components such as visas, insurance, permits, event tickets, attraction tickets, and certain hotel bookings may not be refunded.
Refund Processing
- Approved refunds are generally processed within 7–21 working days after receipt from the respective supplier.
- Refund timelines may vary depending upon banks, payment gateways, airlines, or other service providers.
- Transaction convenience fees and payment gateway charges, where applicable, are non-refundable.
4. Transaction Confirmation
- A booking shall be deemed confirmed only after successful payment (where applicable), supplier confirmation, and issuance of a booking confirmation or travel voucher by WorldTrip Holidays Pvt. Ltd.
- An acknowledgement of payment does not necessarily constitute confirmation of the booking.
- If a booking cannot be confirmed due to non-availability, fare changes, technical issues, or supplier rejection, the customer shall be informed promptly and the applicable refund shall be processed.
- Customers are advised to carefully verify all booking details immediately upon receiving the confirmation.
- Any discrepancy should be reported within 24 hours of receiving the booking confirmation.
5. Delivery of Products & Services
WorldTrip Holidays Pvt. Ltd. delivers travel-related products electronically.
- Flight Tickets (E-Tickets)
- Hotel Vouchers
- Bus Tickets
- Train Tickets
- Travel Insurance
- Visa Documents (where applicable)
- Tour Confirmations
- Transfer and Cab Vouchers
All travel documents are normally delivered via the registered email address and/or WhatsApp/mobile number provided by the customer after successful booking confirmation.
Customers are responsible for providing accurate contact details. WorldTrip Holidays Pvt. Ltd. shall not be responsible for delays or non-delivery due to incorrect email addresses, mobile numbers, spam filters, or technical failures beyond our control.
Physical delivery is generally not provided unless specifically agreed in writing.
6. Amendment & Cancellation Policy (Flights & Hotels)
Flight Bookings
- Amendments and cancellations are subject to the airline's fare rules.
- Fare differences, airline penalties, taxes, and applicable service charges shall be payable by the customer.
- Certain promotional fares may not permit any changes or cancellations.
Hotel Bookings
- Amendments depend upon hotel availability and hotel policies.
- Rate differences, amendment charges, and supplier penalties may apply.
- Some hotel bookings are non-amendable and non-refundable.
General Conditions
- All amendment or cancellation requests must be made in writing through email or the designated customer support channel.
- Requests shall be processed during business hours.
- WorldTrip Holidays Pvt. Ltd. reserves the right to charge reasonable service fees in addition to supplier-imposed penalties.
- No cancellation or amendment shall be accepted after the commencement of travel or after check-in/check-out, unless permitted by the service provider.
7. Passport Information
- Every traveller must possess a valid passport for international travel.
- Unless otherwise specified by the destination country, passports should generally remain valid for at least six months beyond the intended date of return.
- It is the traveller's responsibility to ensure that the passport is valid, undamaged, signed (where required), and contains sufficient blank pages for visas and immigration stamps.
- WorldTrip Holidays Pvt. Ltd. shall not be liable for any loss, denial of boarding, visa rejection, or immigration refusal arising from invalid, damaged, expired, or insufficient passport documentation.
- Customers should immediately verify that the name on all bookings exactly matches the name appearing on the passport.
- Any expenses resulting from incorrect passport information provided by the customer shall be borne solely by the customer.
8. Visa Guidelines
- Visa requirements vary by nationality and destination and are subject to change without prior notice.
- Customers are responsible for obtaining the appropriate visa before commencing travel unless visa assistance has been specifically requested and accepted.
- Submission of a visa application does not guarantee visa approval.
- Visa issuance is solely at the discretion of the respective Embassy, High Commission, Consulate, or Visa Application Centre.
- WorldTrip Holidays Pvt. Ltd. acts only as a facilitator for visa documentation and submission where applicable.
- Visa fees, service charges, courier fees, biometric fees, and government charges are generally non-refundable irrespective of the visa outcome.
- Customers are responsible for submitting genuine, complete, and accurate documentation within the prescribed timelines.
- WorldTrip Holidays Pvt. Ltd. shall not be liable for delays, refusals, administrative processing, additional documentation requests, or losses arising from visa decisions made by the concerned authorities.
- Travellers should not make irreversible travel arrangements until the visa has been granted unless they fully understand and accept the associated risks.
